Our Services
Scale, adapt, and lead in the digital economy
We bridge innovation with execution—delivering secure, sustainable, and impactful transformation for financial services, governments, telcos, and enterprises across Africa and beyond.
We design and operationalize AI that moves the needle—aligned to revenue, risk, and experience goals. From data readiness and MLOps to governed deployments embedded in your critical workflows.
What we do
- Align AI with business strategy & KPIs
- Structure & govern datasets for reliable models
- Stand up real-time data & MLOps pipelines
- Develop & integrate models into workflows (fraud, underwriting, CX)
- Trust, risk, and compliance guardrails (explainability, audit)
- Change management & upskilling for adoption
Banking & Fintech
- Real-time fraud detection
- Smarter credit models
- Personalized banking
Insurance
- AI-driven underwriting
- Faster claims triage
- Customer risk scoring
Government
- Predictive services
- Citizen chatbots
- Resource allocation
Telco & Retail
- Demand forecasting
- Churn reduction
- Targeted campaigns
We turn strategy into measurable outcomes. Modernize, integrate, and de-risk with roadmaps that are compliant by design and pragmatic in delivery.
What we do
- Strategic IT roadmaps tied to growth & compliance
- Digital transformation: cloud, automation, operating models
- Enterprise architecture & integration patterns
- Regulatory guidance (POPIA, GDPR, IFRS 17, AML/CTF, ISO 20022)
- Vendor selection & value realization
- Emerging tech: AI, API banking, blockchain where it fits
Impact in action
- Tier-1 bank: digital core migration → ~30% lower ops cost
- Insurer: IT strategy aligned to IFRS 17 compliance
- Mobile money: cloud-native scale to millions of tx/day
We bring deep CBS experience—accelerating FLEXCUBE implementations, stabilizing operations post-go-live, and optimizing licenses to reduce TCO.
Implementation excellence
- Business alignment with customer journeys & products
- Seamless integration with channels, payments, reg systems
- Accelerated go-live using proven frameworks
Support & managed services
- 24/7 monitoring & troubleshooting
- Upgrades, patches, and performance tuning
- Functional & technical helpdesk
License optimization
- Usage assessment & right-sizing
- Cost-efficient licensing models
- Compliance with vendor policies
Business Outcomes
- Lower run-rate cost and risk
- Faster product launches
- Better CX across digital channels
We craft secure, scalable, enterprise-grade software—from greenfield products to complex ecosystem integrations—grounded in agile delivery and industry expertise.
Capabilities
- Custom product development & UX
- System integration (APIs, middleware, microservices)
- Testing & QA (functional, performance, security, automation)
- Application modernization & cloud-native refactors
- Maintenance & support with SLAs
Why OpenFactor
- Domain depth: banking, insurance, telco, public sector
- Agile, transparent delivery
- Security-first engineering & compliance
- Pragmatic use of AI, cloud, and automation
We deliver secure, cost-optimized cloud journeys—from discovery to migration to continuous tuning. Experience with Huawei Cloud and AWS in high-compliance contexts.
Our approach
- Assessment & strategy: workloads, risk, compliance
- Secure migration with minimal downtime
- App modernization: containers, microservices, APIs
- Ongoing optimization: performance, FinOps, resilience
Specialization
- Huawei Cloud: local compliance & AI/Big Data services
- AWS: global scale, rich services, DR/multi-region patterns
Business impact
- Banking: cloud-native cores, fraud analytics
- Insurance: agile claims & underwriting analytics
- Government: secure citizen platforms & hosting
- Telco/Retail: elastic scale & data monetization
Cyber risk is business risk. We help you anticipate, prevent, and respond—embedding security into platforms, delivery, and culture.
Our approach
- Risk assessment vs. ISO 27001, NIST, PCI DSS; POPIA/GDPR
- Threat & vulnerability mgmt (pentest, VA, red/blue)
- GRC frameworks & policy design
- Cloud & app security with DevSecOps
- Incident response, BCP/DR
- Security awareness & training
Why OpenFactor
- Deep BFSI & public-sector experience
- Compliance without slowing delivery
- Ecosystem of battle-tested tools and partners
Our Approach
We follow a proven methodology that ensures successful outcomes and measurable business value across every engagement.
Collaborative Value Creation Framework
A customer-centric, outcome-driven approach aligning solutions and delivery with the evolving needs of financial institutions, regulators, and end users—from onboarding through optimisation and support.
Customer Success-Led Engagement
Drives adoption, retention, and expansion of platforms (FinSys, MInsure, etc.) via enablement paths, health scoring, QBRs, and proactive support to ensure sustained, measurable value.
Outcome-Based Engagement Model
Anchors every initiative to measurable business outcomes (revenue growth, risk reduction, CX), with agreed KPIs, baselines, and continuous value tracking—not just delivery of software.
Agile Partnership Model
Co-creative and adaptive partnership with joint backlogs, iterative roadmaps, and shared accountability—enabling faster innovation, tighter alignment, and flexibility across markets.